FAQs
Do you ship to “insert country here”? – Yes, we ship to all countries; Please note we have two stores one International/US and one for Australia. However, based on your region and the cost of your order. You might receive an Import Tax which is region exclusive, for any further information see the links below;
Why is the delivery cost so high? – We include insurance as well as signature on delivery which increase the cost of the postage but guarantees the safety of your dice!
What are the different delivery options? – USPS: delivery time in the same state is 2-4 days; delivery between states takes between 2-6 days. USPS International takes 1-2 weeks on average. If you need/want other shipping options please contact us.
How quickly do you ship? - We aim to have any order shipped within 3 business days after the order has been placed.
When will “x” be available again? – Our dice take a long time to make, this also with our stone dice includes the time it takes to find a suitable chunk of stone to cut. As such there are no specific dates of availability. Feel free to drop us an email at info@levelupdice.net to give an estimate, but please note that this is subject to change.
What size are your dice? – Our dice are 16mm-18mm whenever not mentioned. Please note that due to the nature of hand cutting the semi-precious stone dice, that they will not always be the exact size. Our mini D6 are 12mm.
Are all your stone dice made from natural stone? – Whenever possible, we try to use natural stone; when the stone for example is too brittle we will use a semi-synthetic process to make the dice hard enough to be rolled.
What kind of Aluminium do you use? - Our Aluminium is 6063 is an aluminium alloy, with magnesium and silicon as the alloying elements. The standard controlling its composition is maintained by The Aluminum Association. It has generally good mechanical properties and is heat treatable and weldable. It is similar to the British aluminium alloy HE9. 6063 is the most common alloy used for aluminium extrusion. It allows complex shapes to be formed with very smooth surfaces fit for anodizing.
If I roll my semi-precious dice, will they crack/break? – It all depends on the surface you are rolling them on. If you roll them on a hard surface such as wood or concrete, they will break. If you roll them on a softer surface like leather or velvet, then your dice should last you a long time.
Will the copper/brass oxidise over time? Can they be cleaned? – Yes they will, there are plenty of products at your local hardware store that can both enrich the oxidisation process as well as prevent or polish.
Are you an Australian company? – Yes, we are Australian owned and run. Whenever possible we also make as much onshore as we can viably do.
What is your return policy? – You can check out all the information at our refunds and ToS pages. Please note that cracks and chipping of stone dice from use are non-refundable, any other issue please drop us an email at info@levelupdice.net
What do I do if my dice arrive damaged? – All orders include shipping insurance, if they arrive damaged please contact us asap via our email – info@levelupdice.net
I have damaged or lost my die, can I order a replacement? – We understand that accidents happen and that an incomplete dice set is just wrong. Reach us via the "Contact Us" page or via info@levelupdice.net with details as to what happened and we will do our best to provide a replacement at minimal cost.
How do you fold the microfiber cloth? –